E.J. Jones, M.D. Board Certified Obstetrics and Gynecology
Payment Policies:
Billing: You will receive a bill from our office after your charges have been processed by your insurance carrier(s), or if we haven't heard from your insurance carrier after a reasonable period of time. It is your responsibility to contact your insurance company if you have not received an "Explanation of Benefits" (EOB). All non-covered charges and remaining charges after your insurance has been paid are due and payable within 30 days of billing. If you do not have insurance and/or special arrangements are necessary for the payment of your bill, please stop by the business off where arrangements can be made quickly and easily.
Insurance: Our office will file your charges to two insurance carriers for you. Please keep the business office informed of any changes in your insurance status. Although we will assist you in processing your claim, payment of the bill is ultimately your responsibility. Please check with your insurance company to verify the in-network.
Emergencies: Dr. Jones or his covering physician are available 24 hours a day. If you need urgent attention, please go to the nearest emergency room or call 911. The emergency room physician will evaluate your medical problem and consult with our on-call physicians when necessary. If you are uncertain what to do, please call our office and a nurse can advise you on how to proceed. If the office is closed, you can call White River Medical Center at 870-262-1200 and the answering service personnel will have the on-call physician call back.
Hospitalization: If hospitalization is required, our physicians will see you at White River Medical Center. The fees for services provided by either hospital or hospital-based physicians, such as radiologists, pathologists or the ER physician will be billed separately from our office. Consultation and Procedures: Occasionally, the physician will refer you to a specialist. When you are referred to a specialist for consultation or when you have a medical/surgical procedure scheduled, many insurance companies require pre-authorization. Please let us know each time your insurance company requires pre-authorization.
Annual physical/preventative health: As a general rule, an annual physical exam and most screening tests are not covered by insurance. However, some insurance companies specifically pay for an annual physical examination and some preventive medicine services such as mammography. In most of these situations, the insurance company will pay 100% of the cost even if you have not met your deductible. If you have health insurance that does pay for an annual physical examination or other preventive services, make sure your physician or nurse is aware of this information.
Prescription refills: Many medications require ongoing refills, so try to avoid running out of medication before your next visit. Please call during our regular business hours at least five days before you run out of medication. Please call our office if you’re unsure whether to continue a medication that has no more refills.
Patients’ rights: You have the right to privacy and confidentiality regarding your office visits and records. You have the right to adequate education and counseling regarding your medical condition. You have the right to have all procedures, risks, benefits, and alternatives explained and your questions answered in lay language. You have the right to have medications' effectiveness and possible side effects explained to you. You have the right to see the results of tests and have the meaning of tests explained to you. You have the right to refuse treatment to the extent permitted by law, and the right to receive information on alternatives and consequences of refused treatment. You have the right to review your medical records and have them explained. You have the right to decide whether or not to participate in clinical research studies.
Patient's responsibilities: Patients have the responsibility to give honest, accurate, and complete medical history information. Patients have the responsibility to make sure that they understand what the doctor is saying and if not, ask questions for clarification. Patients have the responsibility to follow their doctor's medical advice and instructions. Patients should report any significant changes in their health to their doctor. Patients should keep appointments or cancel in advance.
